CHICAGO – Uber charged a man more than $500 for a ride that he did not take.

Jason Holbrook was at an intersection in Chicago when he decided to request an Uber to get him to his next stop. However, the ride he requested was canceled by the driver. He received an email from Uber stating that his ride was canceled and he would not be charged for it.

Holbrook then caught a cab instead. Holbrook did not think much of it until he received a credit card statement with a $573.85 charge on it from Uber and a ride that he supposedly took for 23 miles that took 45 hours and 46 minutes.

Holbrook sent an email to Uber asking for assistance with the grave mistake and said that he received several minimal responses back, each time with a different person. Uber apologized to Holbrook and promised him a full refund.

Uber said that it was not fraud and has not released an explanation for how or why it happened.