Tagged News

• Entergy moving digital, swapping analog meters; woman caught by surprise Play Video

  May 9, 2025 5:40 PM

  BATON ROUGE - Andrea LaFaver doesn't want a digital meter reading her energy usage and opted out of a smart meter when Entergy started making upgrades in 2019. Which is why it was a shock to her when she went to read her meter and noticed it had been swapped... more »

• Entergy admits it let customers down in neighborhood with repeat outages Play Video

  April 24, 2025 4:42 PM

  CENTRAL - A cavalry of Entergy trucks is working in a neighborhood that has been plagued with power outages . Dozens of linemen are making upgrades to a system that had failed nearly 200 households in Morgan Place West. Teresa Golden moved to the Central neighborhood last year. ... more »

• Outage maps show almost 5,000 people without power in East Baton Rouge Play Video

  April 23, 2025 6:58 AM

  BATON ROUGE - Almost 5,000 people woke up Wednesday morning without power, according to Entergy's outage map. The outage largely affected customers in the Shenandoah and Old Jefferson areas. There was no clear reason immediately given for the outage. As of 5:56 a.m., Entergy reported 4,995 customers were... more »

• Outages continue in Central neighborhood, Entergy says fix is 'weeks' away Play Video

  April 16, 2025 5:36 PM

  CENTRAL - A neighborhood in Central continues to lose power. It's been out four times since 2 On Your Side was there about the same issue one month ago. Teresa Golden moved into Morgan Place West subdivision a year ago and says she loses power weekly. "It's not... more »

• Corporate Boulevard, nearby streets without power after vehicle strikes pole Play Video

  April 11, 2025 2:17 PM

  BATON ROUGE — A car struck an Entergy pole on Friday, causing customers along Corporate Boulevard to lose power. According to the Entergy outage map, crews responded to the damaged pole after the outage was reported shortly after 11 a.m. Entergy says that crews estimate that the outage... more »

• Entergy power outage scheduled Thursday in Gonzales; 1,000 customers will be temporarily without power Play Video

  March 25, 2025 3:42 PM

  GONZALES — Entergy Louisiana has scheduled a power outage Thursday in Gonzales that will affect about 1,000 customers. The Ascension Parish Homeland Security said Tuesday that Entergy will shut off power for Entergy customers throughout Gonzales. Officials said customers can expect to receive notifications as the project begins.... more »

• Entergy Louisiana's president announces plan to strengthen state energy grid, create jobs, reduce costs Play Video

  February 25, 2025 3:41 PM

  BATON ROUGE — On the steps of the State Capitol on Tuesday, Entergy's president announced a plan to strengthen Louisiana's infrastructure and create thousands of jobs in honor of its 100th year of operating in the state. The "Louisiana 100 Plan" outlines six goals that Entergy Louisiana will be... more »

• PSC says Entergy can impose monthly fee to recover cost of Hurricane Francine damage; see how much Play Video

  February 19, 2025 12:53 PM

  BATON ROUGE — The Public Service Commission said Wednesday that Entergy can make its customers pay for $182 million in damage to its power grid during Hurricane Francine. The average customer will see their bill climb by about a dollar a month. The utility had told the commission that... more »

• Billing dispute at energy-efficient home, solar panels working again Play Video

  February 18, 2025 5:45 PM

  BATON ROUGE - Nona Jones has taken measures to make her home more energy efficient. She has solar panels on her roof and recently installed new windows. Jones had the solar panels installed in 2015 and they made a true difference to her energy consumption. Her Entergy bills were... more »

• Power restored to apartment after 2 On Your Side locates problem Play Video

  January 20, 2025 4:49 PM

  BATON ROUGE - When Jessica Jones came home to her Magnolia Gardens apartment on Jan. 15, she didn't expect it to be cold and dark. The power was out and Entergy told her the problem wasn't theirs, but the building's. "There's nothing I can really do," Jones said.... more »

• Street light outage drags on for years, neighbors call 2 On Your Side for change Play Video

  January 14, 2025 4:28 PM

  PRAIRIEVILLE - Ten years! That's how long one neighborhood has been trying to get their street lights working. A couple of them contacted 2 On Your Side hoping to reach Entergy and solve their frustration. Javier Silva lives in Quail Creek and says the effort to get three street... more »

• Road re-opened after gas leak on Antioch Road between Jefferson and Airline highways

  January 13, 2025 2:45 PM

  ST. GEORGE — Antioch Road is open again after briefly being closed between Airline and Jefferson highways after a gas line was hit, St. George Fire said Monday. Entergy and St. George Fire officials responded to the scene of the gas line and worked to fix the issue. ... more »

• Entergy: Power restored in most areas that experienced outages caused by Francine

  September 16, 2024 5:22 PM

  BATON ROUGE — Nearly every Entergy Louisiana customer who lost power during Hurricane Francine that can safely receive electric service has had their power restored, Entergy said Monday. At the height of Hurricane Francine, multiple parishes, including Assumption, Ascension and St. Mary parish, had more than 50% of customers... more »

• Entergy gearing up for Francine

  September 10, 2024 2:50 PM

  BATON ROUGE - Entergy said it is gearing up for Francine , planning to deploy more than 5,000 workers across southeast Louisiana by landfall. The following was sent in a statement at 1:45 p.m. Tuesday: As of Tuesday morning, approximately 1,600 employees and contractors are on the ground... more »

• Thousands without power after outages in Livingston, St. Helena parishes

  August 15, 2024 5:58 PM

  WALKER - Thousands of people in Livingston and St. Helena parishes experienced power outages Thursday, according to both DEMCO and Entergy maps. According to DEMCO maps, 9,965 people in Livingston Parish and 5,013 people in St. Helena Parish experienced outages as of 5:30 p.m. Entergy had 3,174 people... more »

• Entergy offering Louisiana customers heavily discounted smart thermostats costing one cent

  August 7, 2024 2:51 PM

  BATON ROUGE — Entergy customers can purchase a new thermostat for just one penny through a new energy efficiency program. Entergy Solutions is offering its customers access to heavily discounted smart thermostats through Sept. 1. Thermostats can be bought from multiple different brands, including Sensi, Honeywell and Amazon.... more »

• One person brought to hospital after Underwood Drive house catches fire

  June 25, 2024 4:35 PM

  BATON ROUGE — An Underwood Drive house off North Foster Drive caught fire midday Tuesday, Baton Rouge Fire said. Firefighters were initially called to the home on a first-aid call for possible burns around 12:40 p.m., fire officials said. After the first unit arrived a few minutes later and... more »

• Prayers answered; utility company responds with tree trimming crews Play Video

  June 18, 2024 4:53 PM

  BATON ROUGE - Tree trimming trucks are giving hope to one neighborhood that's had several power outages so far this year. They were in the Mayfair Park area starting Monday morning. Entergy responded fast, inspecting the power lines to provide Barbara Woods and her neighbors with electricity. She spoke... more »

• Woman prays before storms, asking for help from utility company Play Video

  June 5, 2024 4:45 PM

  BATON ROUGE - A group of homes in a neighborhood off of Staring Lane has been having repeat power outages for years. One of the homeowners, Barbara Woods, says it happens nearly every time the wind blows or the rain falls. "This has been a continuous thing," she said.... more »

• Homeowner relieved security light charges removed from utility bill after contacting 2 On Your Side Play Video

  May 9, 2024 5:34 PM

  BATON ROUGE - A woman was facing a disconnect notice over an Entergy billing charge she refused to pay. Kathy King contacted 2 On Your Side in April over a security light charge that she'd been fighting since 2021. That problem is finally a thing of the past. ... more »

• Utility company threatens to disconnect power, homeowner fighting security light bill Play Video

  April 17, 2024 4:42 PM

  BATON ROUGE - For the past two and a half years, Kathy King has been fighting with Entergy over a security light charge that she says she shouldn't have to pay. "It's the principle of the matter," said King. The charge, which started at about $30, has grown... more »

• Power company makes changes in neighborhood with frequent outages after call from 2 On Your Side Play Video

  March 13, 2024 3:02 PM

  PRAIRIEVILLE - A fleet of Entergy trucks were busy at work Wednesday morning making improvements to a neighborhood that often loses power. Residents living in Tall Timber contacted 2 On Your Side in February for help. Soon after, Entergy committed to inspecting the lines in the neighborhood to see... more »

• Prairieville neighborhood loses power 20 times each year, asks for solution Play Video

  February 6, 2024 5:39 PM

  PRAIRIEVILLE - Their power goes out multiple times a year, sometimes when it's a gorgeous day outside. It happens so often that neighbors living in Tall Timber in Prairieville contacted 2 On Your Side hoping it will solve their power struggles. In the last year, at least 60 homeowners... more »

• In the dark; tenant looking for help with electricity Play Video

  December 7, 2023 4:53 PM

  BATON ROUGE - Imagine spending the entire holiday season without power. A tenant is desperate for electricity, but the apartment complex where she lives is waiting on parts for repairs. She called 2 On Your Side hoping to have a solution before the next holiday. When Heather Russell moved... more »

• River Bend nuclear power plant shut down temporarily after feedwater issue

  November 21, 2023 4:42 PM

  BATON ROUGE - A problem regarding the feedwater heating system led to an unplanned weekend shutdown of the River Bend nuclear power plant in St. Francisville. Officials with the Nuclear Regulatory Commission said the incident began just before midnight on Friday. Operators were raising power following a prior shutdown... more »

• Baton Rouge company set to acquire Entergy gas distribution business Play Video

  October 30, 2023 12:12 PM

  BATON ROUGE - Bernhard Capital Partners will acquire the gas distribution arm of Entergy in a deal valued at nearly half a billion dollars. The two companies announced the pending transaction on Monday. "I am looking forward to seeing in this application what Bernhard Capital proposes to do... more »

• Entergy to resume disconnections due to unpaid bills after pausing for extreme weather

  September 8, 2023 1:01 PM

  BATON ROUGE - Amid record-breaking heat, Entergy suspended disconnects of air conditioning for customer safety. Starting Monday, disconnects will resume. Entergy released the following statement regarding their resuming disconnections: On Aug. 18, Entergy Louisiana suspended disconnects for nonpayment due to prolonged and unprecedented extreme temperatures in our region... more »

• Power restored along Highland Road after major outage Tuesday morning, Entergy says

  August 22, 2023 8:18 AM

  BATON ROUGE - Thousands of people were without power in the capital area after an outage Tuesday morning. According to the Entergy outage map, as of 8:00 a.m., 4,452 customers were without power. School officials said McKinley High, McKinley Elementary, and the Eva Legard Center were left without... more »

• Southern University impacted by campus-wide power outage Thursday; power since restored

  August 3, 2023 11:29 AM

  BATON ROUGE - Southern University's Baton Rouge campus was hit by a power outage late Thursday morning. The university confirmed the campus-wide outage around 10 a.m., though the cause was unclear. The Entergy outage map showed power had been restored around 11:30 a.m. Thursday, though the cause... more »

• City takes responsibility for burnt light bulbs, making changes to reporting process after WBRZ report Play Video

  May 19, 2023 3:21 PM

  BATON ROUGE - A 2 On Your Side mystery has been solved! The streetlights along Burbank Drive are the city's responsibility after all. However, the city says the current system to report burnt light bulbs isn't working the way it was designed. Following Thursday's report, there are plans to make... more »

• Lighting concerns at Burbank intersections following several fatal traffic incidents Play Video

  May 18, 2023 4:00 PM

  BATON ROUGE - Streetlights along a busy highway in Baton Rouge are continuously out. That's what one man who contacted 2 On Your Side says. Alexander Tardo reports streetlight outages to the city, but they are going unaddressed. Tardo is the president of the HOA for the Bluebonnet... more »

• Utility overcharge corrected, more lighting provided in bill fix Play Video

  March 29, 2023 3:00 PM

  BATON ROUGE - A business owner is in a much better position after reaching out to 2 On Your Side for help with her Entergy bill. Dorothy Holdon asked for help after she couldn't find a resolution on her own. "Within a couple of days they were out installing... more »

• Business owner repeatedly charged for security light that doesn't exist Play Video

  March 14, 2023 3:42 PM

  BATON ROUGE - A business owner says she has been paying for a security light that she hasn't had since October 2021. Dorothy Holden says she's tired of waiting on Entergy to adjust her bill. "They keep saying they're going to do something and nobody does anything," Holden... more »

• New storm restoration charge coming to Entergy customers' bills Play Video

  January 19, 2023 4:36 PM

  BATON ROUGE - We all knew we'd be paying for it eventually. The Louisiana Public Service Commission has approved more Entergy restoration costs. Entergy will be financing another $1.5 billion in storm costs using low-cost bonds. That's on top of the $3.6 billion already approved. The costs are related... more »

• Even with solar panels, electric bill still through the roof Play Video

  January 18, 2023 3:51 PM

  BATON ROUGE - One woman who has recently invested a lot into her home to make it more energy-efficient, says her electric bill is the highest it's ever been. Dayne Narretta says she's had her home tested for drafts, recently got new ductwork, new windows, and three years ago... more »

• Refunds coming to Entergy customers after agency ruling

  December 28, 2022 3:27 PM

  BATON ROUGE - Entergy customers across Louisiana will be receiving refunds from the utility following a ruling by the Federal Energy Regulatory Commission, which found problems with accounting practices involving the Grand Gulf nuclear power plant. The agency determined that Entergy had been overbilling consumers for years. The... more »

• Labor, supply chain issues to blame for security light fix backlog Play Video

  July 22, 2022 3:26 PM

  BATON ROUGE - A Baton Rouge business had been trying to get its security light repaired after it fell off of its pole a year ago. Having no success on their own, they contacted 2 On Your Side last week, and it was fixed the next day. Greg Miller... more »

• Security light struggle went on for months, fixed after call to 2 On Your Side Play Video

  July 13, 2022 2:36 PM

  BATON ROUGE - A man's security light went out a year and a half ago. It's been an ordeal trying to get it fixed. Terry Burns emailed 2 On Your Side and Brittany Weiss and the light was repaired in a matter of hours. "It came on last night... more »

• Entergy lineworker rushes to help mom rescue choking child

  June 29, 2022 12:08 PM

  TANGIPAHOA PARISH - An Entergy worker raced to help when he saw a woman trying to stop her child from choking. According to new details Entergy released Tuesday, Jacob Crawford and a co-worker were on their way back from a job when they saw a car stop abruptly and... more »

• Man wants to see his tax dollars at work, asks for help in his neighborhood Play Video

  March 29, 2022 4:48 PM

  BATON ROUGE - A man contacted 2 On Your Side after he's been trying for decades to get a problem solved on his street. The issue was taken care of in early March, but now he says there's more work to be done. Eddie Hawkins works at the capitol... more »

• Multiple calls can't get job done, homeowner calls 2 On Your Side about ditch Play Video

  February 7, 2022 4:51 PM

  BATON ROUGE - A resident of Broadmoor in Baton Rouge says she's been trying to get the ditch behind her home cleared for years. Nancy Brown contacted 2 On Your Side to find out why the issue is taking so long to address. "You can't even see there's a... more »

• Three people dead, one in critical condition after crash on Airline Highway

  January 23, 2022 2:34 PM

  KENNER - A fatal crash on Airline Highway caused a power outage before killing three people and leaving one in critical condition Saturday night. The Kenner Police Department said the crash happened around 10 p.m. at the intersection of Airline Highway and Jackson Street. Witnesses told investigators that... more »

• Entergy searching for ways to cover over $2 billion cost of post-Ida utility work Play Video

  October 21, 2021 10:31 AM

  BATON ROUGE - After Hurricane Ida hit south Louisiana with a devastating blow, Entergy was faced with a lengthy list of repairs and improvements that the company is still working to complete. As the work continues, some customers are wondering how such improvements will be paid for. The... more »

• Large hole still not repaired, neighborhood fears utility companies are pointing fingers Play Video

  October 5, 2021 6:28 PM

  DENHAM SPRINGS - There's a lot of trouble over a hole in Livingston Parish that no one can seem to get fixed. Damon Hebert moved into the Audubon Lakes neighborhood last November. The hole has opened up the sidewalk in front of his home. He tells 2 On Your... more »

• Entergy blamed animal mishap for Saturday morning outages in Baton Rouge

  September 25, 2021 10:54 AM

  BATON ROUGE - An animal was blamed for an early morning power outage to a few thousand people in Mid City and the Garden District Saturday. Power was reported out around 7:30 Saturday morning and Entergy said it would have power restored to most people by noon. Some people... more »

• Baton Rouge bracing for more rain Thursday after withstanding effects of Ida, Nicholas Play Video

  September 16, 2021 6:48 AM

  BATON ROUGE - Early Thursday morning, energy providers in south Louisiana are reporting over 53,000 power outages. Lafourche stands out as the Parish with the leading number of outages, where over 22,000 remain in the dark. Most of East Baton Rouge (EBR) Parish has power, with the exception... more »

• Entergy, DEMCO working through Nicholas to restore power outages from Ida Play Video

  September 14, 2021 6:24 PM

  DENHAM SPRINGS - It's day 16 for thousands of people still without power following Hurricane Ida. With Tropical Storm Nicholas in the mix, there's concern over what that means for people still waiting in the dark. The numbers on the outage maps continue to improve as crews work to... more »

• While dealing with over 92K outages from Ida, Louisiana braces for impact from Nicholas Play Video

  September 14, 2021 6:22 AM

  BATON ROUGE - The effects of Hurricane Ida linger in Louisiana, where 92,577 remain without power, and now the Gulf Coast state braces for impact from yet another storm system. JUST IN: The latest tropical advisory. Updates and your detailed local forecast at: https://t.co/Ck61O53rYN | #LaWX #MsWX pic.twitter.com/kv8fmJYdCp... more »

• People hope yard signs will alert power crews to outages Play Video

  September 13, 2021 6:36 PM

  PINE GROVE - Some people are so tired of being in the dark after Hurricane Ida, they've put up signs alerting linemen or power companies about their prolonged outages. Lori Jones lives off of Highway 16 in Pine Grove. She says everyone around her got power back on Friday... more »

• Nearly two weeks into outages, Ascension Parish neighborhood feeling the heat Play Video

  September 10, 2021 6:39 PM

  DARROW - A break from the humidity Friday is helping some people still without power, but it won't be for long. Power is still a problem for many people who are living through day 12 without electricity since Hurricane Ida. They just want to know when their lights will turn... more »

• 12 days after Hurricane Ida, roughly 180k await power restoration in Louisiana

  September 10, 2021 7:48 AM

  BATON ROUGE - On Friday morning, Entergy's outage map reveals that just over 168,000 of the company's utility customers are without power following Ida. The majority of outages are in LaFourche Parish and St. Charles Parish. Entergy took to its Facebook page Thursday to provide additional expected power... more »

• 'Basically left to die': Neighbors say woman died after spending more than a week without power Play Video

  September 9, 2021 6:22 PM

  DENHAM SPRINGS - Some people are at their wits' end living through day 11 without electricity in the aftermath of Hurricane Ida. Linemen continue to work to connect nearly 30,000 people in our area. This week, 2 On Your Side has been getting emails from people about their... more »

• Entergy restores power to 90% of greater NOLA, BR; says more work lies ahead

  September 9, 2021 1:28 PM

  NEW ORLEANS – After Hurricane Ida knocked out power to thousands of utility customers across South Louisiana, Entergy New Orleans and Entergy Louisiana employees worked around the clock over a period of ten days to restore power to 90% of customers in the greater New Orleans and Greater Baton Rouge... more »

• Following Ida's impact on Louisiana, just over 230k still awaiting power restoration

  September 9, 2021 6:15 AM

  BATON ROUGE - On Thursday morning, Louisiana utility company Demco says 82 percent of its customers have power. Eleven days after Hurricane Ida made landfall in Louisiana, both Demco and Entergy are issuing reports that indicate they're making headway in restoring power to the region. Entergy, which serves... more »

• Pelican Point area still without power, neighbors anxious for information Play Video

  September 8, 2021 6:43 PM

  GONZALES - Some people are desperate for answers after watching their neighbors' lights come back on but there's have not. Pockets of neighborhoods are in the dark more than a week after the storm. Ascension Parish and people living in the Pelican Point area are along the streets where... more »

• Power restoration efforts continue after Ida; just over 300k outages in Louisiana

  September 8, 2021 5:05 AM

  BATON ROUGE - As of Wednesday morning, 325,315 are without power in Louisiana due to the devastating impacts of Hurricane Ida. Local power company, Demco reports that 25,508 of their clients are in the dark and Entergy's outage total clocks in at 299,807. Demco provides restoration updates on Ascension,... more »

• Energy crews work through Labor Day to restore power; now just under 400k await lights Play Video

  September 7, 2021 6:12 AM

  BATON ROUGE - The morning after Labor Day, just over 399,000 energy customers in Louisiana are waking up to either darkness and dangerous heat or lights and AC that are fueled by a generator. It's been nine days since Hurricane Ida's assault on the Gulf Coast state. The hurricane... more »

• Fifty percent of New Orleans still without internet

  September 6, 2021 4:21 PM

  NEW ORLEANS - Cox communications has restored 90 percent of service in the Greater Baton Rouge area, but 50 percent of Greater New Orleans customers are still without internet. Cox said Monday afternoon they assessed nearly 65 miles of damages to their network infrastructure in the New Orleans area,... more »

• Eight days after Ida, about 480,000 still without power across Louisiana Play Video

  September 6, 2021 6:09 AM

  BATON ROUGE - Eight days after Hurricane Ida pummeled south Louisiana, roughly 480,000 remain without power across the state. Just over a week after the storm, Demco and Entergy's outage maps reveal that roughly 3,277 of those who find themselves in the dark are in Baton Rouge. Meanwhile, 30,414... more »

• Ascension Parish residents remain hopeful after a week with no power Play Video

  September 5, 2021 5:49 PM

  In Ascension Parish, some residents are now going on a week with no power. "What's the time frame? Are we going to be until October? Is it going to be next week? We need to make a plan. Cause, we can't stay out here for weeks and weeks with... more »

• A glimmer of hope in New Orleans as Entergy begins power restoration

  September 1, 2021 7:22 AM

  NEW ORLEANS - On Wednesday morning, Entergy Louisiana announces that it is making progress in responding to widespread outages in New Orleans. Shortly after midnight, Entergy crews were able to restore power to some customers in Eastern New Orleans with generation supplied by the New Orleans Power Station. ... more »

• Nearly 750k still without power in Louisiana; what energy companies are doing about it Play Video

  September 1, 2021 4:55 AM

  BATON ROUGE - Four days after Hurricane Ida carved a path of destruction through south Louisiana, just under 747,000 Entergy customers remain in the dark. Early Thursday morning, nearly 80,000 of those impacted by outages were in East Baton Rouge alone. Meanwhile, roughly 30,000 were without power in Ascension... more »