DONALDSONVILLE – Officials say workers have made significant progress in restoring water to residents in Donaldsonville.

Martin McConnell with the Ascension Parish government says water pressure is still low but "adequate to serve all customers". Parish officials are cautiously optimistic that water service will not be shut off at 10 p.m.

The few customers who have not yet had service restored will not have it turned on until 4 am.

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Ascension Parish said it made an early morning decision to turn off water to customers in Donaldsonville after overnight water line breaks and quick depletion of water in storage tanks due to people leaving faucets dripping.

WBRZ.com first reported a total water outage in Donaldsonville Wednesday morning. Following the report, Parish Utilities of Ascension released additional details – reporting “water was being used faster than it was being made” available, the agency said through a statement.

Water was turned off around 5 o'clock Wednesday, the department said, taking customers by surprise.

The local hospital, rehabilitation and retirement center were among the locations without water. The agency said it was prioritizing the medical facilities and hoped to have water returned there by midday or early afternoon Wednesday. Bottled water was made available to those facilities, a spokesperson said.

Additionally, water will be shut off at 10 p.m. Wednesday to replenish the system, the department said. Full service is expected to be returned to all customers by 4 a.m. Thursday.

A boil order has been issued until further notice, Parish Utilities of Ascension said.

Customers served in unincorporated West Ascension by ACUD #1 are not impacted by the issues. 

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